When we first launched, we were ambitious in thinking that we could use technology to let people order ahead via our phone number. A visitor to our site made a good point which is why we are updating this.
The only way to make ordering ahead fair is to have the customer ordering prepaying, so that the customer only has to go to the pickup window to get his or her food. We don’t have that capability ourselves so we don’t take text orders as a result.
HOWEVER, we do use the Order Ahead app when we are at WeWork in Culver City, 300 Corporate Pointe in Culver City, and at LACMA in Miracle Mile. This is the app that Best Food Trucks/Lotmom provides for customers to order, prepay, and then pick up, skipping the line. Try it. Here is the link: https://order.bestfoodtrucks.com/